Face2Face Contact - Specialist Field Visiting Services

Our service offering is a blend of established processes and flexible options to meet most Field Service requirements. All visits are fully compliant with all legislation and protocol ensuring that our clients' brand reputation is fully protected at all times. Using a combination of our bespoke External Visit Application system, latest handheld technologies and field management systems we provide a secure and reliable end to end service via our nationwide team of Field Representatives and our team of management and support staff based in Stratford upon Avon. 

Services we offer across both residential and commercial sites include: -

Utility services visits

Utility Services Visits


  • Gas and electricity pre-disconnection visits
  • Meter read visits
  • Low or no usage pre-payment meter investigation visits
  • Commercial water disconnections

Rights of entry warrant application and execution services

Rights of Entry Warrant Application and Execution Services

  • Warrant application processes
  • Physical attendance and virtual court application services
  • Warrant preparation and planning 
  • Booking of third parties required at warrant execution

Document delivery / Document exchange

Document Delivery / Document Exchange


  • Safe service of personal documents
  • Assisted application form completion
  • Document collection

Account Rehabilitation

Account Rehabilitation

  • Late stage payment rehabilitation visits
  • Early arrears customer reconnection visits
  • Pre-court action visits

Site Survey Visits

Site Survey Visits

  • Local Authority property tenancy checks
  • Property status reports
  • Site photography
  • Vacant and property visits

Licence Check Visits

Licence Check Visits

  • Site licence verifications
  • Insurance checks
  • Ownership checks

Customer Service Visits

Customer Service Visits

  • Vulnerable customer support visits
  • Affordability support visits
  • Asset checks
  • Customer reconnection visits

If you have a requirement to send a Field Representative to a property on your behalf and you are not too sure whether our listed service offering covers your requirement, please do get in touch as we have the experience and flexibility to tailor our services to meet most requirements.

Accreditations

TCG ISO
TCG ISO, UVDB Registered, 2016 ROSPA Gold Award
CSA, We are a Living Wage employer, We Support The Global Compact

Face2Face Contact Limited
16 Shottery Brook Office Park,
Timothy's Bridge Road
Stratford-upon-Avon
Warwickshire CV37 9NR

T. 01789 413 700
F. 01789 417 899
info@face2facecontact.co.uk